Credora Terms and Conditions

1. Acceptance of Terms

By using Credora’s Services, you confirm that you:

• Have read, understood, and agree to these Terms
• Are at least 18 years of age (or the age of majority in your province)
• Have legal capacity to enter into this agreement
• Will comply with all applicable laws and regulations

If you do not agree, you must not use the Credora website or Services.

2. Description of Services

What Credora Does

• Provides comprehensive debt-relief education and coaching for a one-time fee
• Conducts personalized financial assessments via our proprietary intake system
• Educates users on eligibility criteria for debt-relief solutions
• Organizes and prepares personal financial information for professional consultations
• Connects users with qualified Licensed Insolvency Trustees (LITs) and other financial service providers
• Offers pre-consultation coaching and ongoing educational support

What Credora Does NOT Do

• Provide direct financial, legal, or tax advice
• Make legal determinations about debt-relief eligibility (only LITs do this)
• File official government forms or legal documents
• Guarantee specific outcomes or debt-reduction amounts
• Act as a Licensed Insolvency Trustee or financial advisor
• Provide credit-repair services directly or negotiate with creditors

3. User Responsibilities and Eligibility

To use our Services, you must:

• Be a resident of Canada
• Provide accurate and complete information
• Be seeking legitimate debt-relief education or guidance

You agree to:

• Update your information if it changes
• Use our Services only for lawful purposes
• Not attempt to circumvent security measures or use our Services fraudulently

4. LITs and Third-Party Partners

Partner Relationships

• Credora partners with independent LITs, lenders, and other professionals
• Partners maintain their own licenses, fee structures, and terms of service
• Only LITs can make legal determinations on debt-relief eligibility

Important Disclaimers

• Credora does not employ LITs or financial advisors
• We do not control the quality or outcome of partner services
• Agreements with partners are separate from these Terms—verify credentials before proceeding

5. Fees and Payments

Credora’s Service Fee

• One-time fee: $1,500 CAD for education & preparation
• Non-refundable once the financial assessment begins (≈ 72 hours after payment)

What Your Fee Includes

• Personalized financial assessment & education on debt-relief solutions
• Preparation and organization of your financial information
• Referrals to qualified LITs or lenders
• Pre-consultation coaching and ongoing educational support

Third-Party Fees

• LIT fees typically range $750–$1,500+, billed separately
• Credora is not responsible for partner fees or disputes

Payment Terms

• Full Payment: $1,500 CAD before services begin
• Payment Plan: 3 monthly payments of $500.00 CAD
• Missed payments may suspend service; default accelerates the balance due

Cooling-Off Period: Cancel within 48 hours of payment for a full refund.

6. Data Privacy and Information Sharing

Your personal information is handled according to our Privacy Policy. By using the Services, you consent to that policy.

• Licensed Insolvency Trustees (LITs) for debt relief consultations
• Financial institutions and lenders for appropriate financial solutions
• Credit counseling agencies and financial advisors
• Other qualified financial service providers who may assist with your situation

Credora does not share any personal information with a Licensed Insolvency Trustee without the client’s direct verbal or written consent.

7. Disclaimers and Limitations

No Guarantee of Results

• Credora cannot guarantee specific outcomes or debt-reduction amounts
• Success depends on individual circumstances, LIT decisions, and market conditions

Educational Purpose

• Information is for educational and preparatory purposes, not personalized advice
• Seek professional advice from qualified LITs, lawyers, or accountants

Transparency About Total Costs

• Our $1,400 fee is separate from professional fees charged by LITs or others
• Actual costs vary by provider and complexity

Service Availability

We strive for continuous access but cannot guarantee uninterrupted service.

8. Limitation of Liability

• Total liability will not exceed $100 CAD
• No liability for indirect, incidental, or consequential damages
• No liability for actions or advice of partners

9. Indemnification

You agree to indemnify and hold harmless Credora and its representatives from any claims arising out of your use of the Services, violation of these Terms, or provision of false information.

10. Intellectual Property

Credora’s Rights

• All site content, trademarks, and branding belong to Credora
• You may not copy or reproduce content without permission

Your License

• We grant a limited, non-exclusive license for personal use of the Services
• This license is revocable if you violate these Terms

11. Termination

• We may suspend or terminate access for breach, fraud, or non-payment
• If terminated for cause, fees paid are non-refundable and any balance becomes due
• Sections that by nature survive termination (e.g., liability, IP) remain in force

12. Governing Law and Dispute Resolution

These Terms are governed by Ontario and federal Canadian law. Disputes shall be resolved by binding arbitration in Ontario; class-action participation is waived. Small-claims actions are allowed where permitted.

13. Privacy & Communications

By using the Services, you consent to receive communications via email, phone, text, or mail at the contact details you provide. You may opt out of marketing messages; essential service communications will continue.

14. Accessibility & Technical Requirements

We aim to meet applicable accessibility standards. You are responsible for providing compatible hardware, software, and internet access.

15. Changes to Terms

Credora may modify these Terms at any time. Updates will be posted with a new effective date, and material changes will be emailed when possible. Continued use constitutes acceptance.

16. Severability

If any provision is unenforceable, the remainder of the Terms will stay in effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Credora.

18. Contact Information