Terms and Conditions

Credora Financial Terms and Conditions

Effective Date: January 15, 2025
These Terms and Conditions (“Terms”) govern your use of the Credora Financial website, services, and any related applications or platforms (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using Credora’s Services, you confirm that you:
  • Have read, understood, and agree to these Terms
  • Are at least 18 years of age (or the age of majority in your province)
  • Have legal capacity to enter into this agreement
  • Will comply with all applicable laws and regulations
If you do not agree, you must not use the Credora website or Services.

2. Description of Services

What Credora Does

Credora is a Financial Wellness Advocacy service that provides:
  • Free financial wellness consultations to help you understand your options and situation
  • Educational information on various financial recovery approaches and debt management strategies available across Canada
  • Financial literacy education to help you make informed decisions about your financial future
  • Referrals to qualified licensed professionals who can assess formal debt relief options when appropriate

What Credora Does NOT Do

IMPORTANT COMPLIANCE NOTICE:

  • Credora is NOT a Licensed Insolvency Trustee (LIT) and does not provide trustee services
  • We do NOT provide legal, financial, or tax advice — we recommend consulting qualified professionals for all legal and financial matters
  • We do NOT file formal debt relief proceedings — only Licensed Insolvency Trustees can file certain debt relief options in Canada
  • We do NOT make legal determinations about debt relief eligibility
  • We do NOT file official government forms or legal documents
  • We do NOT guarantee specific outcomes or debt reduction amounts
  • We do NOT act as financial advisors or provide personalized financial advice
  • We do NOT provide credit repair services or negotiate directly with creditors
  • We do NOT correct credit report errors (not licensed for this service)
Our role is educational: We explain available financial wellness options, help you understand your situation, and connect you with licensed professionals who can provide formal services.

3. Geographic Service Area

Credora provides educational services to residents of the following Canadian provinces:
  • British Columbia
  • Alberta
  • Manitoba
  • Saskatchewan
  • Ontario
  • Quebec
  • Nova Scotia
  • Newfoundland and Labrador
  • New Brunswick
Service availability may vary by province. Specific debt relief solutions and regulations differ by province.

4. User Responsibilities and Eligibility

To use our Services, you must:
  • Be a resident of Canada in one of our service provinces
  • Provide accurate and complete information
  • Be seeking legitimate financial wellness education or guidance
You agree to:
  • Update your information if circumstances change
  • Use our Services only for lawful, educational purposes
  • Not attempt to circumvent security measures or use our Services fraudulently
  • Understand that education does not replace professional advice from licensed professionals

5. Licensed Professionals and Third-Party Partners

Partner Relationships

  • Credora refers clients to independent licensed financial professionals who can assess various debt relief and financial recovery options
  • Only Licensed Insolvency Trustees can file certain formal debt relief options in Canada
  • Partners maintain their own licenses, fee structures, qualifications, and terms of service

Important Disclaimers

  • Credora does not employ LITs, lawyers, or financial advisors
  • We do not control the quality, timing, or outcome of partner services
  • Agreements with partners are separate from these Terms
  • Always verify credentials of any professional before engaging their services
  • We help empower you to make informed financial decisions and refer to trusted partners if needed

6. Fees and Payments

There is no cost to you for Credora’s services. Ever. There is no charge for your consultation, for the educational information we provide, or for the connection to any licensed professional. You will never be asked to pay Credora anything. Any fees associated with formal debt relief proceedings are charged separately by the licensed professionals who administer those services and are entirely independent of Credora.

7. Data Privacy and Information Sharing

Your personal information is handled according to our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to that policy.

Sharing with Service Partners

With your explicit verbal or written consent only, we may share your information with:
  • Licensed financial professionals who can assess formal debt relief options when appropriate
  • Debt management service providers for debt management solutions
  • Credit counseling agencies for budgeting and financial education
  • Other qualified financial service providers who may assist with your situation
IMPORTANT: Credora does not share any personal information with licensed professionals or other partners without your direct, explicit consent.

Your Rights

You have the right to:
  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Withdraw consent for information sharing at any time

8. Disclaimers and Limitations

No Guarantee of Results

  • Credora cannot guarantee specific outcomes, debt reduction amounts, or acceptance into any program
  • Success depends on individual circumstances, professional determinations, creditor cooperation, and market conditions
  • Every client’s situation is unique

Educational Purpose Only

  • All information provided is for educational and preparatory purposes only
  • Information is not personalized legal, financial, or tax advice
  • You must seek professional advice from qualified Licensed Insolvency Trustees, lawyers, accountants, or financial advisors for your specific situation

Service Availability

  • We strive for continuous access but cannot guarantee uninterrupted service
  • Technical issues, maintenance, or unforeseen circumstances may temporarily affect access
  • We are not liable for any damages resulting from service interruptions

No Professional Relationship

  • Using Credora’s services does not create a lawyer-client, accountant-client, or advisor-client relationship
  • You must establish separate agreements with licensed professionals for formal services

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:
  • Credora’s total liability will not exceed $100 CAD
  • We have no liability for indirect, incidental, consequential, punitive, or special damages
  • We have no liability for actions, advice, fees, or service quality of partner professionals
  • We have no liability for decisions made by creditors, trustees, or government agencies
  • We have no liability for outcomes of debt relief solutions or financial recovery programs

10. Indemnification

You agree to indemnify and hold harmless Credora, its owners, employees, and representatives from any claims, damages, losses, or expenses (including legal fees) arising out of:
  • Your use of the Services
  • Violation of these Terms
  • Provision of false, incomplete, or misleading information
  • Your interactions with third-party professionals
  • Any violation of applicable laws or regulations

11. Intellectual Property

Credora’s Rights

  • All website content, trademarks, logos, educational materials, and branding are owned by Credora
  • You may not copy, reproduce, distribute, or create derivative works without written permission
  • Unauthorized use may result in legal action

Your License

  • We grant you a limited, non-exclusive, revocable license for personal use of the Services
  • This license terminates immediately if you violate these Terms
  • You may not use our materials for commercial purposes

12. Termination

Our Right to Terminate

We may suspend or terminate your access for:
  • Breach of these Terms
  • Fraudulent activity or misrepresentation
  • Abusive behavior toward staff or partners
  • Any activity that threatens the integrity of our Services

Effect of Termination

  • Your license to use Services terminates immediately
  • Sections that by nature survive termination (liability, indemnification, IP) remain in force

Your Right to Discontinue

  • You may discontinue use of our Services at any time with no obligation

13. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Dispute Resolution

Binding Arbitration:
  • Disputes shall be resolved by binding arbitration in British Columbia
  • Arbitration conducted under the Arbitration Act (British Columbia)
  • You waive the right to participate in class actions or class arbitrations
Exceptions:
  • Small claims actions are allowed where jurisdiction permits
  • Either party may seek injunctive relief in court for IP violations

14. Privacy & Communications

Consent to Communications

By using the Services, you consent to receive communications from Credora via:
  • Email
  • Phone calls
  • Text messages (SMS)
  • Postal mail
at the contact information you provide.

Opting Out

  • You may opt out of marketing messages at any time using unsubscribe links or contacting us
  • Essential service communications (service updates, legal notices) will continue

15. Accessibility & Technical Requirements

Accessibility Commitment

We strive to meet applicable accessibility standards (WCAG 2.1 Level AA where feasible). If you need assistance or require information in an alternative format:

Your Responsibilities

You are responsible for:
  • Providing compatible hardware and software
  • Maintaining internet access
  • Keeping your devices secure
  • Using current, supported browsers

16. Changes to Terms

Our Right to Modify

Credora may modify these Terms at any time. Changes will be effective upon posting to our website with a new effective date.

Notice of Material Changes

For material changes, we will:
  • Email registered users when reasonably possible
  • Post prominent notice on our website

Your Acceptance

Continued use of Services after changes constitutes acceptance of modified Terms. If you do not agree, discontinue use immediately.

17. Severability

If any provision of these Terms is found unenforceable by a court, that provision will be modified to the minimum extent necessary to make it enforceable, or if not possible, severed. The remainder of the Terms will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Credora Financial regarding use of the Services, and supersede all prior agreements, representations, and understandings.

19. No Waiver

Credora’s failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

20. Contact Information

Questions or Concerns

These Terms and Conditions were last updated on January 15, 2025 and are governed by Canadian law.
Want to save these Terms? Download the PDF version for your records.

IMPORTANT REMINDERS

Before Using Our Services, Please Understand: ✓ Credora is a Financial Wellness Advocacy service, not a Licensed Insolvency Trustee ✓ We do not provide legal or financial advice — consult licensed professionals ✓ Only Licensed Insolvency Trustees can file certain formal debt relief options in Canada ✓ All information is for educational purposes only ✓ We empower you to make informed decisions and refer to trusted partners ✓ There is no cost to you for any of Credora’s services ✓ Individual results vary — no outcomes are guaranteed

Your financial wellness journey begins with a conversation. We’re here to guide you.