Credora Financial Terms and Conditions

1. Acceptance of Terms

By using Credora’s Services, you confirm that you:

• Have read, understood, and agree to these Terms
• Are at least 18 years of age (or the age of majority in your province)
• Have legal capacity to enter into this agreement
• Will comply with all applicable laws and regulations

If you do not agree, you must not use the Credora website or Services.

2. Description of Services

What Credora Does

Credora is a Financial Wellness Education service that provides:

• Comprehensive financial wellness education on debt management and financial recovery approaches available across Canada
• Financial wellness evaluations to help you understand your options and prepare for consultations with licensed professionals
• Educational information on various financial recovery approaches and debt management strategies
• Financial literacy education to help you make informed decisions about your financial future
• Referrals to qualified professionals including licensed professionals who can assess formal debt relief options when appropriate
• Post-recovery credit rebuilding education and financial wellness support
• Ongoing educational support to help you maintain financial wellness

What Credora Does NOT Do

3. Geographic Service Area

Credora provides educational services to residents of the following Canadian provinces:

• British Columbia
• Alberta
• Manitoba
• Saskatchewan
• Ontario
• Quebec
• Nova Scotia
• Newfoundland and Labrador
• New Brunswick

Service availability may vary by province. Specific debt relief solutions and regulations differ by province.

4. User Responsibilities and Eligibility

To use our Services, you must:

• Be a resident of Canada in one of our service provinces
• Provide accurate and complete information
• Be seeking legitimate financial wellness education or guidance

You agree to:

• Update your information if circumstances change
• Use our Services only for lawful, educational purposes
• Not attempt to circumvent security measures or use our Services fraudulently
• Understand that education does not replace professional advice from licensed professionals

5. Licensed Professionals and Third-Party Partners

Partner Relationships

• Credora refers clients to independent licensed financial professionals who can assess various debt relief and financial recovery options
• Only Licensed Insolvency Trustees can file certain formal debt relief options in Canada
• Partners maintain their own licenses, fee structures, qualifications, and terms of service
• Credora receives no compensation from Licensed Insolvency Trustees for referrals

Important Disclaimers

• Credora does not employ LITs, lawyers, or financial advisors
• We do not control the quality, timing, or outcome of partner services
• Agreements with partners are separate from these Terms
• Always verify credentials of any professional before engaging their services
• We help empower you to make informed financial decisions and refer to trusted partners if needed

6. Fees and Payments

Credora’s Service Fee

Credora charges a service fee for our 3-month financial wellness education program. Pricing is determined based on the specific services and support required for your situation and will be discussed during your initial consultation.

We believe financial wellness education should be accessible, and we offer flexible payment arrangements to accommodate different financial circumstances.

What Your Fee Includes

• Comprehensive financial wellness evaluation and education
• Complete overview of financial recovery approaches available across Canada
• Education on debt management strategies, credit counseling, and budgeting approaches
• Organization of your financial information for consultations with licensed professionals
• Referrals to qualified professionals when appropriate
• Post-recovery credit rebuilding education and support
• Ongoing financial wellness educational resources

Payment Terms and Arrangements

48-Hour Cooling-Off Period

Consumer Protection Guarantee: You may cancel within 48 hours of signing your service agreement for a full refund, no questions asked. This cooling-off period begins when you sign the written fee agreement and make your initial payment.

Refund Policy

• After 48 hours: Fees become non-refundable once your financial wellness evaluation begins
• Educational services are delivered upon commencement of the program
• Dissatisfaction with third-party partner services does not entitle you to a refund of Credora’s fee
• No refunds are provided for early discontinuation after the 48-hour period

Third-Party Professional Fees

• Licensed professional fees vary based on services required and complexity of your situation
• Other professional fees vary by provider and service type
• Credora is not responsible for any third-party professional fees, billing disputes, or service quality
• Always confirm fees directly with any professional before engaging their services and obtain written fee agreements
• Credora’s fee is separate from and in addition to any third-party professional fees

7. Data Privacy and Information Sharing

Your personal information is handled according to our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to that policy.

Sharing with Service Partners

With your explicit verbal or written consent only, we may share your information with:

• Licensed financial professionals who can assess formal debt relief options when appropriate
• Debt management service providers for debt management solutions
• Credit counseling agencies for budgeting and financial education
• Other qualified financial service providers who may assist with your situation

IMPORTANT: Credora does not share any personal information with licensed professionals or other partners without your direct, explicit consent.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for information sharing at any time

8. Disclaimers and Limitations

No Guarantee of Results

• Credora cannot guarantee specific outcomes, debt reduction amounts, or acceptance into any program
• Success depends on individual circumstances, professional determinations, creditor cooperation, and market conditions
• Every client’s situation is unique

Educational Purpose Only

• All information provided is for educational and preparatory purposes only
• Information is not personalized legal, financial, or tax advice
• You must seek professional advice from qualified Licensed Insolvency Trustees, lawyers, accountants, or financial advisors for your specific situation

Transparency About Total Costs

• Credora’s service fee is separate from professional fees charged by LITs, lawyers, or other service providers
• Professional fees vary significantly by provider, province, and complexity of your situation
• Always obtain written fee agreements from any professional you engage, and ensure you understand both Credora’s fee and any additional professional fees before proceeding

Service Availability

• We strive for continuous access but cannot guarantee uninterrupted service
• Technical issues, maintenance, or unforeseen circumstances may temporarily affect access
• We are not liable for any damages resulting from service interruptions

No Professional Relationship

• Using Credora’s educational services does not create a lawyer-client, accountant-client, or advisor-client relationship
• You must establish separate agreements with licensed professionals for formal services

9. Limitation of Liability

10. Indemnification

You agree to indemnify and hold harmless Credora, its owners, employees, and representatives from any claims, damages, losses, or expenses (including legal fees) arising out of:

• Your use of the Services
• Violation of these Terms
• Provision of false, incomplete, or misleading information
• Your interactions with third-party professionals
• Any violation of applicable laws or regulations

11. Intellectual Property

Credora’s Rights

• All website content, trademarks, logos, educational materials, and branding are owned by Credora
• You may not copy, reproduce, distribute, or create derivative works without written permission
• Unauthorized use may result in legal action

Your License

• We grant you a limited, non-exclusive, revocable license for personal use of the Services
• This license terminates immediately if you violate these Terms
• You may not use our materials for commercial purposes

12. Termination

Our Right to Terminate

We may suspend or terminate your access for:

• Breach of these Terms
• Fraudulent activity or misrepresentation
• Non-payment or payment plan default
• Abusive behavior toward staff or partners
• Any activity that threatens the integrity of our Services

Effect of Termination

• If terminated for cause, all fees paid are non-refundable
• Any outstanding balance on payment plans becomes immediately due
• Your license to use Services terminates immediately
• Sections that by nature survive termination (liability, indemnification, IP) remain in force

Your Right to Discontinue

• You may discontinue Services at any time
• Fees paid are non-refundable after the 48-hour cooling-off period

13. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Dispute Resolution

14. Privacy & Communications

Consent to Communications

By using the Services, you consent to receive communications from Credora via:

• Email
• Phone calls
• Text messages (SMS)
• Postal mail

at the contact information you provide.

Opting Out

• You may opt out of marketing messages at any time using unsubscribe links or contacting us
• Essential service communications (payment reminders, service updates, legal notices) will continue

15. Accessibility & Technical Requirements

Accessibility Commitment

We strive to meet applicable accessibility standards (WCAG 2.1 Level AA where feasible).

If you need assistance or require information in an alternative format:

• Email: accessibility@credora.ca
• Phone: +1 (236) 239-0770

Your Responsibilities

You are responsible for:

• Providing compatible hardware and software
• Maintaining internet access
• Keeping your devices secure
• Using current, supported browsers

16. Changes to Terms

Our Right to Modify

Credora may modify these Terms at any time. Changes will be effective upon posting to our website with a new effective date.

Notice of Material Changes

For material changes, we will:

• Email registered users when reasonably possible
• Post prominent notice on our website

Your Acceptance

Continued use of Services after changes constitutes acceptance of modified Terms. If you do not agree, discontinue use immediately.

17. Severability

If any provision of these Terms is found unenforceable by a court, that provision will be modified to the minimum extent necessary to make it enforceable, or if not possible, severed. The remainder of the Terms will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Credora Financial regarding use of the Services, and supersede all prior agreements, representations, and understandings.

19. No Waiver

Credora’s failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

20. Contact Information